Duke Energy Encourages Carolinas Customers to Prepare for Hurricane Michael

Staff Report From South Carolina CEO

Wednesday, October 10th, 2018

Duke Energy is preparing for Hurricane Michael – forecasted to impact South Carolina and North Carolina later this week – and is asking customers to prepare, as well.

The company anticipates power outages – some potentially lasting several days – in both states.

Duke Energy crews are available to safely restore power as quickly as possible, once weather conditions allow.

As always, Duke Energy has a detailed storm response plan in place. Line technicians and other workers are checking equipment, supplies and inventories to ensure adequate materials are available to make repairs and restore power outages.

Important reminders

The following tips can help you and your family stay safe if the power goes out:

  • Stay away from power lines that have fallen or are sagging. Consider all lines energized as well as trees, limbs or anything in contact with lines.       

  • Create (or update) an emergency supply kit to save valuable time later. The kit should include everything an individual or family would need for at least two weeks, especially medicines and other supplies that might be hard to find after a storm strikes.        

  • Maintain a supply of water and non-perishable food.          

  • Keep a portable radio or TV, or NOAA weather radio on hand to monitor weather forecasts and important information from state and local officials.          

  • Charge cellphones, computers and other electronic devices in advance of the storm to stay connected to important safety and response information. Consider purchasing portable chargers and make sure they are fully charged as well.         

  • Maintain a plan to move family members – especially those with special needs – to a safe, alternative location in case an extended power outage occurs or evacuation is required.       

  • Pet owners can make arrangements to stay at evacuation shelters that accept pets, friends' or family members' homes, or pet-friendly hotels.        

  • Review insurance policies, and include extra copies of the policies and other important documents in your emergency supply kit (ideally in a waterproof container).      

  • Report all power line hazards using the following phone numbers:            

    • Duke Energy Carolinas customers – 800.769.3766           

    • Duke Energy Progress customers – 800.419.6356         

  • If a power line falls across a car that you're in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.

Click here for a video demonstration and to read more about safety around power lines.

For a "Hurricane Kit Checklist," and important safety information visit www.ready.gov. In addition, tips on what to do before, during and after a storm can be found at www.duke-energy.com/safety-and-preparedness/storm-safety. A checklist serves as a helpful guide, but it's critical before, during and after a storm to follow the instructions and warnings of emergency management officials in your area.

Outage reporting

Before the storm hits, customers should note how to report power outages. Customers who experience an outage during the storm can report it by:

  • Visiting duke-energy.com on a desktop computer or mobile device.          

  • Texting OUT to 57801 (standard text and data charges may apply).               

  • Calling the automated outage-reporting system at 800-769-3766 for Duke Energy Carolinas customers and 800-419-6356 for Duke Energy Progress customers.

For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy).

High-water safety reminders

  • People who live along lakes and rivers, and in other areas prone to flooding, should pay close attention to state local emergency management officials, the National Weather Service and local media for information about rising river and lake levels.           

  • Duke Energy is adjusting operations at its hydro-electric power plants, located on rivers and lakes, to accommodate additional water flow from forecasted rainfall.